FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Glasses must be unused, in original packaging, with all tags intact, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. How do I choose the right strength?
We recommend checking with your eye doctor for the exact strength. Generally:
- +1.00 to +1.50: Mild presbyopia
- +1.75 to +2.25: Moderate
- +2.50 to +3.50: Stronger
Each product page includes strength options.
6. Are your reading glasses suitable for both men and women?
Yes. Our designs are unisex or available in styles specifically tailored for men and women.
7. Do your glasses block blue light?
Many of our models include blue light blocking lenses to help reduce eye strain from phones, tablets, and computers. This is clearly indicated on each product page.
8. Are the frames comfortable for long wear?
Yes. We use lightweight, flexible materials with soft nose pads and ergonomic designs for all-day comfort.
9. Are the glasses hypoallergenic?
Yes. Most frames are made with nickel-free stainless steel, acetate, or TR90 — safe for sensitive skin.
10. How do I clean my glasses?
Use a microfiber cloth and lens cleaner. Rinse under lukewarm water with mild soap when needed. Avoid paper towels or your shirt to prevent scratches.
11. Do you offer different frame shapes?
Yes. We offer a variety of shapes including rectangular, round, cat-eye, aviator, and oversized styles to suit different face shapes.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my glasses arrive damaged or incorrect?
Please contact us within 48 hours with clear photos. We will quickly resolve the issue by sending a replacement or issuing a refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.